iStock_000016268314XSmall (2)Like any technology, business telephony has its own jargon, which can be confusing for anyone who has never dealt with it before. Here is a quick guide on some of the key terms you should master if you want to cut your company phone bill.


Short for “Voice over Internet Protocol”, VoIP is the technology that turns your voice into data packets ready for transmission down a network cable and across the Internet. VoIP routes calls over a broadband connection, avoiding the standard phone network (and the call charges associated with it).


“Session Initiation Protocol” controls VoIP calls, by routing them between telephones across the internet. SIP technology prevents interference and maintains call quality so that speech can be heard clearly at both ends.


A private branch exchange (PBX) is an internal switchboard which automatically routes calls to the correct extension inside a business. An IP-PBX uses the Internet Protocol to perform the call routing.

Hosted VoIP

Using a Cloud-based IP-PBX, hosted VoIP solutions perform routing to individual IP phone handsets without needing additional hardware installed on site. Simply plug the handset into a network point and all connections are established automatically, allowing you to make and receive VoIP calls within minutes.

To find out more about VoIP and how it can help your business slash the cost of calls (without too much techno-speak and jargon), give the Broadband Cloud Solutions team a call on 0141 585 6363.

Leave a Reply