hosted VoIP

More and more small and medium-sized businesses are getting on board with VoIP telephony, enjoying the reduced costs and increased flexibility offered by the technologies. But VoIP opens a whole world of new features that may actually boost productivity yet … Continued

Responding to customer queries or complaints in a timely manner is an essential aspect of good service. Even when you are unable to take a call, the ability to respond to voicemail messages quickly remains important. Remote access to voicemail … Continued

This week saw the first example of a witness being called to testify in a trial via Skype in the US. However, what should have been a triumph for “the establishment” joining the digital revolution, quickly turned into a fiasco … Continued

Like any technology, business telephony has its own jargon, which can be confusing for anyone who has never dealt with it before. Here is a quick guide on some of the key terms you should master if you want to … Continued

The cost savings of a hosted VoIP telephone system are well known, but there are other secondary benefits which will help your business become more efficient. Consider the following scenario: You are due to have a 9am conference call with … Continued

While many businesses are only just looking at the Cloud as a way to reduce their internal IT costs, freelancers have been using hosted software services for some time. Surprisingly, freelancers now make up 12% of the UK workforce and … Continued