Technical Support

1. 24/7 Online Ticketed Support

This is the quickest way to request assistance with your services at any time, day or night all year round. If you are having trouble with your hosting, domain(s) or email, we recommend raising a support ticket in the first instance; if you later wish to talk to somebody by telephone regarding your query, please call us and quote your ticket ID.

Our online support system allows you to view your current and historical tickets, close or re-open cases and access support from anywhere with an internet connection.

24/7 Ticket Support


2. Domain & Hosting Support

We provide telephone support during UK office hours, 9am to 5pm (GMT) Monday to Friday, excluding public holidays:

General enquiries:

We also provide online chat support during UK office hours, 9am to 5pm (GMT) Monday to Friday, excluding public holidays:

This is recommended for people with very minor issues or quick enquiries:

2. IT Support Customers

We provide telephone support during UK office hours, 9am to 5pm (GMT) Monday to Friday, excluding public holidays:

General enquiries:


Customer Accounts

Our customer accounts system lets you view domains, confirm renewal dates, edit personal details, print invoices and more!

To login click the button below and supply your login credentials

Customer Accounts


If you have a more general enquiry we would love to hear from you Contact us

Support Policy: Please view our support policy and details of our professional support upgrade.

Complaints: Any complaints regarding services received from us should be emailed to complaints@broadbandcloudsolutions.co.uk detailing the nature of your complaint. We will acknowledge the complaint within 3 working days (usually much sooner) and provide a likely timescale for resolving the dispute while keeping you informed about progress. All complaints will be considered highly confidential, and be resolved as soon as is possible by a senior staff role. If you are not satisfied with the response that you have received from our Customer Services Manager you should escalate your complaint.

Abuse: To report suspected abuse of our systems or in connection with any of the services we operate, including email spam, please email us at abuse@broadbandcloudsolutions.co.uk providing full details. We will acknowledge this report within 3 working days (usually much sooner) and provide a likely timescale for resolving the abuse issue.